Shipping & Returns
SHIPPING POLICY
All orders where the product is in stock and is not a special order will be sent by NZ Post within 3-5 business days of the order being placed.
​
If the order is a special order please allowed 2 - 3 weeks. Order will be sent by NZ Post.
​
All orders will be sent Track n Trace
Return & Exchange Policy
We do our very best to check over all items before packing them to be sent out.
On the off chance a fault is overlooked, please contact: totscreationsnz@gmail.com with a photograph and description of the fault so we can arrange a replacement for you.
If the faulty item is not a custom item, we may require you to send it back to us, so please do not discard it.
If the item you ordered is no longer available, you may choose a different item, a store credit or a full refund.
​
Only regular priced items may be refunded, SALE ITEMS cannot be refunded.
​
Tots Creations NZ has a 7 days return policy. We do not offer exchanges.
​
We're proud of our little shop here at Tots Creations NZ and we want you to be happy with your purchases. If you have any questions concerning your items once they arrive, please contact us straight away on totscreationsnz@gmail.com
​
The cost of returning an item is the responsibility of the buyer unless there is a fault with the product. Your original shipping and handling cost is non-refundable. Ownership of the item remains with the buyer until it is delivered to us so we suggest using trackable postage options to ensure delivery.
​
Only regular priced items may be refunded, SALE ITEMS cannot be refunded.